• Develop, document, and maintain robust account intelligence within Hyatt’s CRM. • Educate buyers on Hyatt’s brands and values to build preference and loyalty between organizations. • Collaborate with stakeholders to successfully facilitate the annual transient RFP process to grow Hyatt’s presence in customer travel programs. • Ensure managed accounts include Hyatt in all group sourcing requests. • Identify and capture share shift business opportunities for both current, new, and focus hotels. • Support collaborative communication between hoteliers and customers to negotiate and win business. • Champion company initiatives and priorities with customers as appropriate. • Engage with hotel sales teams, operators, and owners to build rapport and increase awareness of HSF-National Sales. • Stay current on market conditions, forecasts, and trends. Utilize information proactively to drive sales. • Maintain a high level of productivity while working independently in a fast-paced and relatively autonomous environment. • Elevate the voice of the customer within Hyatt.