• Own Projects End-to-End • Lead multiple concurrent customer infrastructure buildouts from kickoff through production go-live. • Define scope, milestones, and timelines — often building the structure from scratch. • Keep projects moving with clear accountability and proactive follow-up. • Drive fast decision-making while protecting delivery quality. • Work closely with engineering and operations teams to sequence installs and cutovers. • Track hardware procurement, shipping, staging, and on-site installation. • Be the Customer Quarterback • Serve as the primary point of contact during infrastructure implementations. • Translate technical details into clear business updates. • Set expectations early and manage scope carefully. • Proactively communicate risks before they become issues. • Solve Problems in Real Time • Identify roadblocks and remove them quickly. • Manage vendor timelines and hold partners accountable. • Handle last-minute changes without losing control of the project. • Escalate strategically, not reactively. • Keep It Lean but Controlled • Maintain lightweight but effective project documentation. • Track budgets, timelines, and risk in practical tools (Smartsheet, Jira, Monday, etc.). • Build repeatable processes as the company scales