• Receive inbound calls, make outbound calls, and complete scheduled RN visits to assist patients with clinical questions or concerns. • Provide medication administration support, recommendations for managing side effects, and care plan support. • Conduct outbound calls to communicate patient lab results. • Engage with patients in a courteous and empathetic manner, demonstrating sensitivity to their healthcare needs and concerns. • Complete detailed documentation of patient care interactions in the ticketing system and electronic medical record. • Collaborate with healthcare providers, clinical leaders and other team members to follow up on any issues or discrepancies identified during the patient consult. • Maintain confidentiality and adhere to HIPAA regulations when handling patient information. • Participate in ongoing training and professional development activities to stay updated on clinical protocols, healthcare regulations, and best practices. • Meet productivity targets and quality standards established by the organization. • Support continuous improvement of team operations and patient experience.