• Drives the collaboration with business and IT stakeholders to translate complex business requirements into comprehensive functional and non-functional technical specifications • Gathers and validates business / technology requirements to establish scope and parameters of requirements and define project impact, outcome criteria, and metrics • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards • Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers / project team • Creates systems and business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team • Interprets user requirements into feasible options and communicate these back to the business stakeholders • Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary • Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood • Plans and coordinates user acceptance testing (UAT) • Monitors and review levels of IT services specified in the service-level agreements (SLAs) with the business • Research, reviews, and analyzes the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes; quantify potential efficiency opportunities and track accordingly • Maintains system protocols by writing and updating procedures • Provides references for users by writing and maintaining user documentation; provide help desk support; train users • Prepares technical reports by collecting, analyzing, and summarizing information and trends • Involved in clarifying requirements and implementing solutions that meet the business needs • Documents business requirements and potential solutions for system functionality and reporting needs • Performs other duties as assigned • Complies with all policies and standards