• Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance). • Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed. • Triaging incoming referrals for members needing social services and financial assistance, providing operational and administrative support across the team. • Utilize an internal resource library to identify appropriate services, including transportation, financial aid, food support, and medication discounts, to meet member needs. • Collaborate with other teams to ensure comprehensive support for all member inquiries and needs. • Conduct follow-up communication with local organizations to ascertain ongoing support for members. • Meet or exceed performance and quality goals while providing outbound (and at times inbound) call support for members seeking assistance.