• Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage • Explains claims process, next steps, and outcomes to involved parties • Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish • Takes inbound calls from customers and maintains an inventory of pending claims • Conducts coverage and liability investigations • Advises customers of available benefits, coverages, and liability outcomes • Coordinates and oversees the claims process; keeping customers informed • Negotiates estimating damages and supplements • Validates reparability and monitors repairs • Arranges towing, storage, and rental vehicles as needed • Addresses subrogation and total loss responsibilities • Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to • Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence