Customer Service Representative
Location
United States
Posted
37 days ago
Salary
$18 - $20 / hour
High School3 yrs expEnglish
Job Description
• Assists customers with website related issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data
• Documentation of issues in ticketing system, when necessary, problem solves with other departments and corrects information in the system
• Identifies customer needs, issues, and perceptions
• Recognizes, documents, and communicates trends in customer calls
• Gathers information from various sources to build a “resolution” for customers
• Creates accurate and concise case notes regarding customer interactions
• Follow-up with customers to report status of issue resolution or other information
• Answers inbound calls, emails, and chats
• Other projects and tasks as assigned
Job Requirements
- High School Diploma or GED required with some college preferred
- Three years of customer service or call center experience required; repossession systems/automotive experience preferred
- General automotive knowledge required
- Ability to work independently, efficiently and meet all internal and external time commitments
- Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution
- General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer
- Salesforce experience preferred.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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