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Cleveland Clinic

Your source for health news, tips and information from one of the nation’s top hospitals.

Program Manager I – Contact Center Support

Program ManagerProgram ManagerFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Ohio

Posted

30 days ago

Salary

Not specified

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

• Manage and maintain initiatives related to an assigned program. • Develop systems and procedures to enhance patient care. • Serve as a liaison with all levels of the organization and outside community. • Manage multiple priorities and projects with competing deadlines. • Allocate time to meet completion requirements. • Serve as a coach and mentor for other positions in the department. • Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Job Requirements

  • Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training
  • High School Diploma/GED and six years of experience
  • Associate’s Degree and four years of experience
  • Master’s Degree and one year of experience
  • Knowledge of statistical and financial analysis, primary research and business plan development
  • Experience in a healthcare setting
  • Cisco, UCCE and/or Verint experience

Benefits

  • 403(b) Savings & Investment Plan
  • Investment Pension Plan (IPP)
  • Tuition Reimbursement
  • Paid Time Off (PTO)
  • Employee Discounts
  • Dental and Vision Plans
  • Life Insurance and Disability

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