• Provide day-to-day delivery of system features and functionality to improve Distribution performance, throughput, and quality. • Configure, troubleshoot, and refresh platform and infrastructure components as needed. • Conduct, define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required. • Work closely with IT support analysts, DC staff, and 3rd party vendors to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues. • Provide primary on-call Tier III functional support for Distribution or IT related incidents with the awareness to escalate to other technical resources as appropriate. • Manage related software accounts including new accounts, updates to existing accounts, account terminations, and audits to ensure compliance and security. • Conduct device and peripheral training and support to Distribution staff as needed. • Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed. • Communicate infrastructure project status and incident resolution steps to the appropriate stakeholders. • Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use. • Perform other duties as assigned. • Comply with all policies and standards.