• Support day-to-day work that strengthens client retention, expands partnerships, and enhances overall client experience • Research current client accounts to identify opportunities • Monitor client industries and competitive landscapes • Support preparation of internal briefs • Maintain tracking systems for client milestones • Join client calls to capture clear notes • Identify patterns, pain points, or growth opportunities • Summarize key takeaways and next steps • Support the execution of thoughtful "surprise and delight" moments