• Lead a team with responsibility for tactical and project outcomes in the Operations department • Provide workflow management for the department • Compile all certifications for Operations Department • Coordinate coverage with the supervisors on open desks • Assist with training on operational issues with staff • Work on special projects • Organize the escheatment process through efficient work procedures • Determine work procedures, prepare work schedules, and expedite workflow • Adjust errors and resolve complaints • Perform supervisory duties for the department in absence of a Supervisor