• Provide network support for the DHS Enterprise Engineering Division (EED), supporting comprehensive HSEN capabilities and services. • Requires deep expertise in LAN/WAN, enterprise wireless networking, network security engineering, collaboration tools, cloud hosting, and advanced communication services. • Operational Support • Software Maintenance and Upgrades • Telecommunications Maintenance (Data, Voice, Images, including Wireless) • Infrastructure Management Services (IMS) • Configuration Management • Network/Hardware Support • IT Support (Tier 3 support) • Resource Management • Backup and Recovery Management • Installation, Configuration, and Tuning • Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc. • System Management – Firewalls, etc. • IT Operation and Maintenance Planning • Data Quality Management • Transformation Services • Continual Service Improvement • Balanced Scorecard for Operations • IT Infrastructure Optimization