• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction • Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process • Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance • Coach, mentor, and teach Auto Damage Adjusters to support their continued growth and improvement • Consistently work to develop all Adjusters • Serve as an expert resource to representatives and colleagues regarding auto damage team processes and procedures • Review and evaluate auto damage claims, ensuring accuracy and adherence to company policies and procedures • Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills • Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters • Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction • Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management • Use established monitoring systems to QA, monitor, and evaluate performance • Generate appropriate action plans to enhance and improve performance of under-performing representatives • Effectively use reward and recognition tools to drive business results and associate satisfaction • Identify and implement strategies that will enhance the customer experience and improve productivity and performance