• Oversee the entire MIPS process from communication to audit to submission • Coordinate with the regulatory quality assurance team to ensure compliance with all regulations • Educate MIPS customers on MIPS process and requirements • Conduct regular client meetings based on client needs and size • Regularly meet with the product team to relay customer feedback • Participate in the implementation to assure a seamless transition • Manage client engagement in MIPS annual audit process • Resolve support requests for clients according to product/contract SLAs