• Lead, manage, and develop a global team of facilitators, ensuring high performance and engagement • Personally facilitate high-impact programs and key cohorts as needed, modeling best-in-class facilitation and setting the bar for quality and participant experience • Define and own the global facilitation competency framework, ensuring consistent quality standards across programs • Set clear expectations and standards for facilitation delivery, including preparation, delivery, and participant engagement • Establish and manage processes to deploy facilitators efficiently across 20+ programs with thousands of participants • Partner with Portfolio and Program Managers to match facilitators with the right programs, ensuring expertise and alignment with learning outcomes • Collaborate with the Operations Team to forecast facilitation needs, manage capacity, and monitor utilization • Regularly evaluate facilitation performance through participant feedback, observation, and quality reviews • Implement ongoing facilitator development, including training, coaching, and certification programs • Own metrics and reporting on facilitator utilization, delivery quality, and participant experience • Continuously improve facilitation practices by leveraging data insights, AI tools, and global best practices • Ensure a scalable model for delivering both virtual and in-person learning experiences • Champion a culture of excellence, inclusivity, and continuous improvement within the facilitation community