• Serves as the primary point of contact (POC) for managing client data through the eDiscovery lifecycle • Acts as an ambassador for DISCO, representing the company's values and solutions to clients and at client functions • Builds strong relationships and establishes open communication with clients, ensuring their understanding of DISCO usage, status reporting, and core product functionality • Designs and implements review workflows, while overseeing the administration of DISCO databases to facilitate efficient data management • Develops advanced knowledge of the DISCO platform and its capabilities to provide clients with expert advice on best practices for early data assessment, document review, production, depositions, and trial • Conducts product training sessions for attorneys, paralegals, and litigation support specialists to enhance their proficiency in utilizing DISCO's tools and features • Collaborates with cross-functional team members, including other Project Managers, Forensics, Data Operations, Disco Desk, and Client Success, to address challenges, find effective solutions, and ensure the best possible outcomes for clients • Provides valuable feedback and communicates feature requests to the product and engineering teams, contributing to the continuous improvement of DISCO's offerings