• Develop, implement, and oversee quality assurance strategies to ensure software meets functional, usability, and performance standards • Partner with product and engineering teams to define test objectives, acceptance criteria, and risk mitigation plans • Design, maintain, and execute automated and manual test frameworks for new and existing features • Lead continuous improvement of QA processes, tools, and metrics to improve efficiency and accuracy • Analyze and report test results, defects, and quality metrics with clear, actionable recommendations • Participate in planning sessions to identify quality risks early and contribute to product design decisions • Mentor peers on testing best practices, automation, and quality standards • Collaborate with development and technical support teams to resolve complex issues and support customer satisfaction