• Responsible for achieving the division persistency targets • Leads the strategy, execution, and performance of the client management team • Coaches the team on developing renewal strategy, benefits consultation, claims navigation, negotiation skills and relationship‑building with brokers and employers • Ensures that clients and brokers receive exceptional service, measurable value, and a consistent experience that strengthens loyalty and drives retention • Protect and grow revenue by building trusted, long‑term client partnerships • Drive retention and growth strategies • Market and state evaluation and targeting • Book of business trends • Product and network analysis • Agency and broker targeting • Marketing campaigns • Evaluate and monitor market trends, including competitor strategy • Manage and develop the Client Management team • Coach and motivate Client Managers to achieve retention goals; hold the team accountable for results • Provide Coaching for renewal strategy, plan utilization trends, negotiation skills, product, and pricing • Provide Product and Process training • Evaluate staffing needs • Build relationships with broker partners and MGAs • Serve as an executive point of contact for key broker relationships and existing business • Attend and host market visits, broker meetings, broker councils, and webinars • Oversee service delivery and operational performance • Design and refine scalable processes for renewals, issue resolution, and ongoing broker and client engagement. • Partner with all departments including Underwriting, Service, Operations to create efficiency and white glove service expectation • Manage escalations related to claims, billing, enrollment, and service disruption.