• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively. • Build and maintain strong relationships with healthcare providers and stakeholders. • Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals. • Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes. • Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalations. • Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps. • Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections. • Identify trends and implement solutions to optimize revenue collection and minimize delays. • Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups. • Address payer issues, reimbursement challenges, and operational bottlenecks. • Develop and execute action plans to improve financial outcomes for clients. • Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices. • Provide detailed reporting and insights on revenue cycle health. • Partner with leadership to refine workflows and enhance efficiency. • Investigate and resolve client issues related to claims, payments, or system inefficiencies. • Work cross-functionally with internal teams to drive process improvements. • Identify automation and technology enhancements to streamline operations.