• Train, educate, and support combined CT/Heart Failure programs on the proper use of the Impella • Full customer immersion (ie. input on patient selection and subsequent surgical support) within 5.5 sites to ensure optimal patient outcomes • Device expertise and support on Impella to assist with the adoption of the full portfolio beyond 5.5 commercial launch responsibilities • Surgical implant and unit support readiness including training and education at existing sites • Internal collaboration with the Surgical Leadership Team, Training Team, Engineering Team, Marketing, Professional Education, Clinical, as well as with R&D • Participate in On Call support rotation • Maintain contact with all customers to evaluate clinical and educational needs • Performs device training on full Impella Device line-up • Be a functional expert and provide advanced acumen on the durable, acute, and hemodynamic medical device landscape and best practices in the management of those devices • Cultivates close relationships with strategic business partners and key opinion leaders