• Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation • Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end • Evolve and enhance collections strategies aligned with company policies, customer segmentation, and risk profiles • Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash flow • Resolve billing disputes by coordinating with Billing, Sales, and other internal teams • Lead and resolve complex collections escalations, applying sound judgment and risk mitigation principles • Own the downgrade and bad debt write-off process, ensuring proper review, documentation, and approvals • Spearhead continuous improvement initiatives by leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the business • Build systems and workflows that reduce manual effort and enable efficient, repeatable collections operations • Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency • Support month-end and quarter-end close activities related to accounts receivable • Own Collections Cash forecasting and work closely with Finance & Strategy team to align company cash targets • Collaboration and mentorship with junior team members across Order to Cash. Reduced past-due AR and improved DSO • Scalable, well-documented, and automated collections practices