• Support and maintain the ServiceNow platform and its underlying infrastructure in a disconnected (dark site / air-gapped) environment • Design, deploy, configure, and maintain secure, highly available infrastructure including servers, virtualization platforms, operating systems, and application deployments • Deploy, configure, and manage VMware vCenter, ESXi hosts, virtual machines, templates, and resource pools • Administer Windows Server and RHEL environments, including Active Directory and identity services • Create and maintain OVAs, golden images, and VM templates for consistent deployments • Automate provisioning and maintenance using PowerShell, Bash, or similar tools • Ensure scalability, availability, and operational continuity • Provide infrastructure-level support for a disconnected ServiceNow deployment • Assist with application deployments, configuration, and troubleshooting • Manage storage, basic networking, and backup/restore processes (e.g., Cohesity or similar) • Provide light support for related systems such as MS SQL tools (WSUS, Volume Activation) • Collaborate with Architecture, DevOps, Security, and application teams to deliver compliant solutions • Produce and maintain infrastructure diagrams, build guides, and compliance documentation