• Design, develop, integrate, and operate ServiceNow prototypes and demos, providing high-quality solutions for business development, capture, and proposal lifecycles. • Actively engage with and contribute to the ServiceNow community through forums, events, and thought leadership, enhancing iTech AG's industry presence and networking with peers. • Work with other iTech AG senior leaders to develop a strategic plan that will strengthen our position as a ServiceNow Elite Partner and garner more industry recognition by advising on which PLAs and Specializations we should invest in. • Lead our innovation lab focusing on exploring cutting-edge technologies within ServiceNow, including AI, IoT, and blockchain, to identify and implement transformative solutions. • Serve as a subject matter expert in advising on the strategic use of ServiceNow, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers. • Leverage deep knowledge of ServiceNow to create compelling proposal content, demonstrating iTech AG's capabilities and value proposition. • Mentor senior technical staff, sharing expertise in ServiceNow development and best practices to build a knowledgeable and capable team. • Work with Marketing to produce videos with content that showcase ServiceNow success stories, capabilities, and innovations to support iTech AG’s brand and reputation. • Take ownership of iTech AG’s ServiceNow instances and evaluate and integrate new modules and features to support diverse departmental needs, efficiency and innovation. • Remain at the forefront of ServiceNow trends, best practices, and new features. • 25% travel requirement for proposal, capture, and business development activities.