• Design, configure, and develop solutions across the ServiceNow platform in alignment with federal requirements and platform governance standards • Lead implementation and enhancement of ServiceNow IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows • Design and implement complex workflow-driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic • Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required • Develop and maintain custom UI components and front-end logic using JavaScript, HTML, and ServiceNow UI frameworks (UI Builder, Service Portal, UI Policies, Client Scripts) as needed • Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes • Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred) • Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented • Adhere to established platform governance, change management, security review, and quality assurance processes • Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions • Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation • Support later-phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations • Other duties as assigned