• Elicit, analyze, and document business, functional, and non-functional requirements related to ERP-dependent eCommerce initiatives. • Own and maintain detailed ERP ideation artifacts, including process flows, meeting notes, requirements documentation, and supporting materials. • Research and document current-state (“as-is”) ERP architecture, workflows, and integrations to inform enhancements and solution design. • Perform data analysis and support ad hoc business requests as needed. • Translate business needs and feature concepts into clear user stories, acceptance criteria, and backlog items. • Support backlog refinement, grooming, and sprint planning in partnership with the Product Owner and other Business Analysts. • Provide ongoing clarification, research, and support to the ERP development team throughout the sprint lifecycle. • Create or pull ERP examples and scenarios as needed to support development and testing. • Partner with business stakeholders to fully understand business objectives, processes, and pain points. • Lead stakeholder interviews, workshops, and working sessions to gather requirements and drive alignment. • Facilitate meetings that promote collaboration, resolve open questions, and maintain momentum. • Serve as a primary liaison between business stakeholders and technical teams to ensure shared understanding and clear communication. • Create and maintain process maps to visualize workflows and identify improvement opportunities. • Manage the full lifecycle of business requirements from definition through delivery and validation. • Coordinate and support User Acceptance Testing (UAT), ensuring delivered solutions meet defined requirements. • Assist with triaging and resolving production issues in collaboration with the ERP team. • Promote and support consistent use of Jira and Confluence as standard team tools and processes. • Coordinate with external vendors or partner teams as needed. • Contribute to continuous improvement of business analysis practices and team norms.