• Lead an organization of employees focused across the digital operations space to include infrastructure, end user support, network, etc. • Create a consistent communication rhythm on organization and operations status • Provide strategic oversight and drive team optimization and individual team member growth • Establish and foster a positive work culture • Develop and maintain departmental policies and procedures • Manage team training programs • Manage client & vendor problem resolution and escalation • Set up multi-generation plans to improve operations • Drive adherence to IT Compliance standards