• Own the entire customer relationship, from users up to General Officers. • Understand the evolving nature of the staff ecosystem, and where our product best fits to support the warfighter. • Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. • Instill the Onebrief brand image. • Enable our expansion within the Army. • Lead or support exercises. • Use your observations of our users to recommend product improvements. • Provide face-to-face and remote customer support. • Develop an understanding of programmatic development to ensure Onebrief remains a critical component of the NGC2 ecosystem. • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team. • Interact with other industry partners, build relationships, and understand the system of systems.