Tools & infrastructure to build and scale high-quality blockchain apps, trusted by the biggest names in Web3

Support Engineer II

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2017H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

30 days ago

Salary

$113K - $126K / year

EnglishAnsibleChefDNSLinuxPuppetPythonRubySalt StackTerraformWeb3

Job Description

• Work on everything from answering simple support requests to setting up a local proxy to debug outgoing Web3 requests • Ensure that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team • Meet on a daily basis to go over customer issues, task progress, and design solutions • Spend time on customer support on a rotating basis

Job Requirements

Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash
Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc
The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API
Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)
Expertise in managing Linux hosts
Experience with proactive alerting and monitoring systems technologies
Dealing with technical customer support (troubleshooting, CLI tools, Linux)
Adept at setting up software you may be unfamiliar with
Being extremely thorough in debugging and documenting issues for other teams
Capable of preemptively solving complex problems prior to their impacting multiple customers
Documenting your processes and sharing knowledge
Experience in Blockchain (Bonus)