• Administering email mailboxes and resources, end user provisioning, automated script development, maintaining subscription software licensing processes and administering user identity systems • Processes user provisioning tickets within the Service Level Agreement (SLA) timeframe • Administers and maintains Active Directory (AD) and Entra ID objects in accordance with established best practices • Developing and enforcing standards such as naming conventions and security requirements • Proactively monitoring and ensuring the reliability, security, and optimal performance of core directory services • Creates and maintains automated forms/scripts utilized within or by the End User Computing Team • Develops, updates, and organizes team documentation and user guides to ensure accuracy, consistency, and accessibility • Informs management of critical issues regarding personnel, performance, client perception, and project statuses • Work closely with colleagues to ensure consistent, high quality customer services daily • Serves as the role administrator for our email archive, which will manage and maintain the Arctera Cloud Archive system • Spends 2 business hours a month providing in-person training or creating technical documentation for the Customer Service Center • Other duties as assigned