• Lead customer onboarding and implementation projects from kickoff to successful transition to support, ensuring fast time-to-value and strong adoption. • Act as a trusted advisor to customers, providing best practices, technical guidance, and strategic recommendations tailored to their business objectives. • Deliver hands-on configuration, integration, and customization services, including developing and implementing technical solutions to meet customer requirements. • Facilitate technical workshops and provide training to empower customers and enable self-sufficiency. • Collaborate closely with Sales, Sales Engineering, and Customer Success to understand customer needs, define project scopes, and ensure alignment of expectations. • Provide regular updates on project progress to customers and internal stakeholders, identifying and mitigating risks as needed. • Develop and maintain high-quality customer-facing documentation and deliverables. • Identify and share opportunities for additional services, optimizations, or product enhancements based on customer interactions and feedback. • Contribute to the continuous improvement of delivery methodologies, playbooks, and best practices within the PS team. • Support internal knowledge sharing by mentoring colleagues and contributing to internal training initiatives.