• Own the client relationship; primary contact for clients for wins and challenges. • Mentor and act as escalation point for PMs and Tech Leads, supporting them to turn complex goals into executable plans. • Help clients understand priorities and align on what matters now versus what can wait. • Keep quality high and set conditions for releases to land smoothly as milestones approach. • Keep leadership informed with clean updates and honest forecasts to avoid surprises. • Navigate client organizations to build relationships, clear blockers, and expand impact. • Grow accounts by spotting opportunities, connecting value across initiatives, and driving renewals and expansions. • Balance delivery, satisfaction, and profitability, including candid conversations about money. • Make overall relationships successful: deliver work well, maintain client satisfaction, ensure renewals/expansions, and keep invoices current.