• Configure and customize ServiceNow modules including ITSM, HRSD, PSDS, SPM, and FSM • Develop custom applications, workflows, forms, business rules, UI policies, client scripts, and integrations • Implement Catalog Builder to enable delegated development and empower teams to create/manage service requests • Configure SLAs, playbooks, assignment rules, and notifications to automate service delivery • Perform data migrations from legacy platforms into ServiceNow • Build and maintain dashboards, custom reports, and portals for actionable insights • Support integrations such as BrightSign and other third-party systems through spokes, data sources, and CMDB mappings • Participate in Agile ceremonies (sprint planning, reviews, retrospectives, daily standups) • Provide Go-Live support and hypercare, troubleshooting issues, and ensuring smooth adoption • Maintain technical documentation, system specifications, and end-user how-to guides • Collaborate with architects, project managers, and stakeholders to ensure alignment with platform best practices and security standards