• Lead cross-functional programs spanning Legal, IT, and Information Security domains • Define scope, success metrics, and roadmaps while overseeing end-to-end execution • Manage vendor relationships and influence system roadmaps to meet Legal organization needs • Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders • Serve as in-house expert on legal technologies (CLM, document automation, AI tools) • Collaborate with IT infrastructure, development, and testing teams on releases and upgrades • Stay current on legal tech trends and vendor roadmaps to inform IT strategy • Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting • Lead live demos and training sessions for new technology adoption • Develop user guides, training materials, and internal documentation • Drive technology adoption through targeted communications and engagement • Identify automation and innovation opportunities in legal operations • Track system usage, impact, and satisfaction metrics • Lead organizational change management initiatives, both tactical and strategic