Application and Technical Support Specialist III

Support EngineerSupport EngineerFull TimeRemoteTeam 5,001-10,000Since 1870H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

175 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglish

Job Description

• Promote use of HarbisonWalker International refractory products and support customer relationships through expert product knowledge and technical advice • Provide internal and external training on HarbisonWalker International products and applications • Collaborate with internal R&D on complaint investigations and failure analysis • Analyze complex application needs and propose, alter, refine, or define lining designs and installation methods • Develop business cases for new product development; create, execute and track new product launch plans • Create and execute product promotions and technical marketing strategies; maintain knowledge on industry trends, training opportunities, and forecasts; attend and present at industry tradeshows and seminars • Perform market analysis and assist in product portfolio analysis aligned with market segment plans • Assist in product rationalization, product portfolio modifications and shape standardization

Job Requirements

The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
Requires knowledge of refractory products, installation methods, construction skills and customer applications
Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
Requires the ability to work effectively in a team environment
Requires strong analytical, strategic thinking and business problem solving skills
Requires project management skills and the ability to coordinate multi-department projects
Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling; stooping/kneeling/crouching/crawling
Lifting: Requires lifting up to 50 pounds less than 1/3 of time
Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration; Noise: Requires exposure to moderate noise.