• Provide a high level of customer service to patients and parents • Assist with scheduling appointments across multiple offices • Provide information on policies and the practice • Respond to cases at a busy primary care pediatric office with multiple locations • Follow appropriate triage protocols and schedule messages for RNs and Pediatricians • Register and guide new patients • Answer general questions about the practice and offices • Transfer calls to the correct individuals/departments • Adhere to HIPAA regulations and policies • Handle high volume of calls and emails while working remotely • Use company-provided equipment and complete training