• Subject Matter Expert in Market Access with a strong understanding of Patient Affordability services, understands capabilities, lead timelines, production timelines to facilitate the design and launch of new client programs • Supports new and existing program design and implementation processes across assigned Mercalis services • Lead and coordinate with Mercalis resources for the detailed design of client programs as the primary point of contact, navigating with both client and internal stakeholders throughout the program design phase for all contracted Mercalis services • Gather detailed operational and IT requirements to support program scoping, pricing, and implementation • Lead discussions and collect requirements information with clients needed for program design • Build design documentation in collaboration with client, internal stakeholders, and other vendors • Develop and review recommended processes, systems, technology, and roles with the client for each of the Mercalis proposed solutions • Submit work requests via designated ticketing system to appropriate service owner(s) • Partner with internal service & product owner(s) as a consultant in the development and/or configuration of implementation deliverables to ensure adherence to the program or service design • Stay connected to the operations and IT teams on process and system upgrades to ensure the latest technology is implemented with our new client onboarding projects • Serve as a resource for program stakeholders who are responsible for implementation deliverables • Facilitate and lead the distribution of requirements to internal and external stakeholders who will be responsible for completing implementation deliverables • Coordinate evaluation of custom requirements with client and internal stakeholders • Partner with project managers to ensure adherence to deliverables and timelines • Obtain final approval and sign off for all program elements with internal and external stakeholders • Conduct lessons learned and create recommendations reports to identify successful and unsuccessful program designs • Integrate appropriate recommendations into the best practices for future design management