• Own and lead large-scale transformational programs supporting the Customer Success organization • Work closely with Customer Success stakeholders to identify critical priorities, and scope, develop, and manage delivery of the work • Lead the end-to-end planning and delivery of highest priority and most complex programs with execution, governance, and change management • Develop comprehensive program strategies, roadmaps and plans; frame the need, scope work, own governance and stakeholder engagement, define KPIs, and report on results • Collaborate with stakeholders and drive alignment; own program reporting and communication and partner to iterate and improve outcomes • Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications • Champion, role model, and embed Samsara’s cultural principles as the organization scales