• Own the end-to-end onboarding process for new e-commerce customers from kickoff through handoff to account management • Customize onboarding steps based on unique e-commerce workflows, tools, and expectations • Build and manage project timelines, ensuring clear deliverables, dependencies, and follow-through • Lead and facilitate multi-stakeholder meetings (often with 8+ participants) and handle scheduling coordination • Collaborate with Sales, Product, Tech, and Account Management to deliver a seamless onboarding experience • Identify and remove onboarding blockers, proactively offering solutions to keep progress on track • Educate clients on platform capabilities and ensure integrations, configurations, and operational workflows align to use case • Track onboarding success metrics, ensure client satisfaction, and deliver clean handoffs to long-term account teams