1900 Campus Commons Drive Reston, VA 20191

Beneficiary QA and Training Specialist

QA EngineerQA EngineerFull TimeRemoteTeam 201-500Since 1996H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

174 days ago

Salary

Not specified

High SchoolExperience acceptedEnglish

Job Description

• Plan and conduct training sessions for staff and Employment Network (EN) personnel on program policies, procedures, and systems. • Develop and update training materials, guides, and job aids. • Support onboarding and orientation activities for new hires to ensure smooth integration. • Monitor inbound and outbound calls and review operations for quality assurance. • Perform call monitoring and operational quality reviews, document findings, and provide recommendations for improvement. • Provide feedback and coaching to staff to support development and quality improvement. • Ensure all training and quality processes comply with program guidelines and standards.

Job Requirements

Bachelor’s degree with 0–2 years of relevant experience, or High School diploma/GED with 6–8 years related experience.
Experience in delivering training and supporting onboarding in a professional setting.
Skilled in monitoring and evaluating customer service or operational activities for quality assurance.
Strong verbal and written communication abilities.
Attention to detail and strong organizational skills.
Ability to develop, revise, and present training and guidance materials.
Proficient with common office technology and communication tools.
Experience in a government or customer service environment preferred.
Must be able to obtain and maintain a SSA Public Trust Clearance.