• Configure and maintain SCA platform settings to support medical writing and regulatory workflows. • Customize templates, metadata fields, and document structures for compliance and efficiency. • Implement and validate workflow configurations for review, approval, and version control. • Ensure integration of SCA with other enterprise systems (e.g., PleaseReview, Veeva RIM). • Conduct functional testing and troubleshoot configuration issues. • Maintain detailed documentation of configuration changes for audit readiness. • Collaborate with internal teams to gather requirements and translate them into technical solutions. • Provide user training and support on SCA features and best practices. • Offer end-user support (as availability allows) to assist with onboarding and troubleshooting, helping new users adapt to the platform. • Ensure all configurations comply with regulatory standards and company SOPs.