Customer Solutions Manager, Specialty Welding and Machining
Location
South Carolina
Posted
155 days ago
Salary
$130.4K - $163K / year
Bachelor Degree10 yrs expExperience acceptedEnglish
Job Description
• Lead the Specialty Welding & Machining efforts related to reactor component upgrades, replacements and repairs and other scopes related to the Specialty Welding & Machining scope of supply
• Lead the business segment for opportunities and help Westinghouse differentiate and provide competitive offerings through understanding of customer-specific requirements, solution selection, technical content of proposal, costing and pricing, responsiveness, and quality of bid
• Develop and leverage key customer relationships to facilitate understanding of customer needs and create proposals with value proposition to meet customer needs and secure OE
• Accountable for OE and opportunity pipeline growth for product/technology areas
• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning
• Recommend price to capture maximum market value while delivering on business plan assumptions; collaborate with sales on final price and capture planning
• Support SWM activities to aggregate product financials and monthly financial forecasting
• Support business unit activities to develop resource demand signal and engage with resource management when needed
• Engage on emergent customer issues, lead team until project management is available, and work with collective team to develop technical and commercial solutions
• Collaborate with project teams to understand status of projects and support resolution of challenges during project execution
• Develop relationships with internal stakeholders to ensure people, processes and technology are available to deliver offer commitments and enable market growth
• Collaborate and coordinate with peer leaders in AOMS and LTO to ensure cohesive approach to market and holistic customer support and satisfaction
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, and innovation ideas
• Report to the Vice President of Specialty Welding and Machining
Job Requirements
- Bachelor's degree in Engineering or related technical discipline or technical degree in related technical discipline or demonstrated related experience
- 10+ years of relevant experience in product management, business or operations preferably in the welding and machining service industry or nuclear field service industry
- Knowledge of field welding and machining
- Ability to build strong customer relationships and provide customer insights
- Experience with proposal development, costing and pricing for technical services
- Experience supporting field welding, machining, reactor head, core barrel and piping repairs (preferred)
- Willingness to engage on emergent customer issues and lead teams until project management is available
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program