• Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices • Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure • Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment • Provide timely, specific coaching and development opportunities for your direct reports • Hire, onboard, and grow the right people to accomplish business objectives within your squad • Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions • Collaborate with other Engineering Managers and technical leaders to align on strategy and execution