• Manage to conclusion assigned inventory of medical professional and general liability claim files • Maintain a culture of positivity, respect, supportiveness, collaboration, patience, accountability, and excellence • Develop and maintain strong and collaborative client relationships • Establish prompt contact on all new losses within 24 hours of receipt of the claim • Thoroughly investigate all claims and document ongoing case facts and relevant information necessary for establishing liability and damages • Direct, manage and control the litigation process for nationwide programs • Assure that all assigned claims are maintained on an active 30–45-day diary • Obtain consultant and/or expert reviews for early evaluation