• Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces • Upgrade and patch TUNet software on customer systems • Configure and maintain billing exports • Provide periodic support to supervise or monitor the introduction of new products in the field • Review and prioritize open cases, escalating as required • Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation • Perform miscellaneous scripting tasks periodically • Travel to customer sites may be required for support work and/or personal training • Participate in an after-hours support call program approximately 2 weeks/quarter • Perform other duties as assigned