• Serve as a subject matter expert, providing hands-on deployment, configuration, and technical guidance for Palo Alto Networks solutions. • Engage with customers to migrate from legacy technologies, build custom security policies, troubleshoot issues, and mentor client staff on best practices. • Provide both onsite and remote expertise to deploy, configure, and optimize security platforms. • Collaborate with customer personnel and project teams, offering leadership, technical direction, and practical alternatives. • Design and implement custom security policies and application signatures tailored to client needs. • Analyze logs and events to identify and resolve issues, providing technical troubleshooting in coordination with support teams. • Ensure system stability through code upgrades and mentor client staff on ongoing operations.