• Lead program planning and drive cross-functional execution to deliver solutions on time, within scope, and aligned to business objectives. • Manage program pipeline, schedules, risks, and dependencies for NPI and next-generation solutions. • Own program risk, change, and escalation management with clear communication and work with core team for resolution paths. • Build and maintain trusted relationships with internal teams, customers, and ecosystem partners. • Inspire and hold Project Managers accountable to push boundaries, think beyond the conventional, and turn innovative ideas into measurable outcomes through focused execution. • Collaborate with Customer Program Management to engage directly with customers to build confidence, shape expectations, and maintain alignment on deliverables, milestones, and success metrics. • Cultivate constructive tension when needed to challenge assumptions, align priorities, and accelerate decision-making process. • Partner with PMO to ensure consistent tools, processes, and governance. • Champion continuous improvement initiatives to enhance efficiency, quality, and customer experience.