• Conduct comprehensive evaluations of current-state processes, systems, performance, and market position. • Collaborate with business leaders, subject matter experts and stakeholders to identify pain points, inefficiencies, or gaps in competitiveness. • Use data and metrics to assess both internal effectiveness and external opportunities to translate business objectives into practical, future-ready strategies that address root cause issues and unlock growth. • Manage cross-functional initiatives from planning through execution. • Build business cases to align on ROI, accountability and measurable impact. • Ensure solutions—whether internally focused or market-facing—are embedded sustainably into operations. • Identify opportunities to leverage automation, advanced analytics, and AI to improve efficiency and enhance stakeholder experience. • Partner with IT, product, and data teams to design and implement scalable, tech-enabled solutions. • Develop and execute communication and change management plans to ensure stakeholder alignment and adoption. • Ensure all projects comply with regulatory standards and internal risk controls. • Contribute to ongoing team and enterprise initiatives that extend beyond assigned projects. Other duties, as assigned.