• Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions • Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation • Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs • Facilitate execution of projects through requirements gathering and documentation • With excellent understanding of FAI’s product features and related technologies, design the solution that best meets the client's requirements • Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs etc. • Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off • Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution • Support clients through go-live process and play key role in promoting solution adoption and usage • Provide regular and adequate end user feedback to the product team