• You will serve as a leader on the broader Client Services Leadership team, contributing to the client success vision and multi-year strategy. • You'll be responsible for the strategic goals and tactical execution for the Pest & Lawn business unit, overseeing the entire post - sales implementation customer lifecycle. • Build and mentor a world-class team by recruiting top performers, coaching them to achieve desired business outcomes, and fostering a continuous learning environment. • Define and manage all operational metrics, from high-level KPIs to individual scorecards, to measure performance and ensure key financial objectives are realized. • Develop and implement processes to positively influence key client business metrics, quickly addressing at-risk client situations. • Oversee the development of the Mergers & Acquisition program framework and methodology. • Act as a leadership sponsor for customer escalation calls and establish strong relationships with executives at key clients. • Foster healthy and constructive relationships with other senior leaders within the broader ServiceTitan organization to ensure consistency and focus on client outcomes through all post-sale touch points.