Cloud Engineer
Location
Alabama + 1 moreAll locations: Alabama, Kansas
Posted
31 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglishCloudLinux
Job Description
• Proactively identifying and resolving cloud-based incidents and problems.
• Configuring, installing, testing, and managing client infrastructure to ensure it is always operational.
• Conducting necessary checks, applying monitoring tools, and responding to alerts.
• Investigating third-line support calls, identifying the root cause of issues, and providing on-site technical support.
• Collaborating with third-party vendors when necessary.
• Performing random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.
• Continuously providing feedback to clients, updating all necessary systems and portals.
• Proactively identifying opportunities for work optimization, including automation.
• Managing and implementing projects within your technology domain, ensuring you meet client requirements and timelines effectively.
• Implementing and delivering disaster recovery functions and tests.
Job Requirements
- Extensive experience working within a medium to large ICT organization in an engineering function.
- Proven experience in managed services with excellent knowledge of ITIL processes.
- Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
- Experience working with vendors and/or third parties in a collaborative manner.
- Strong communication skills, with the ability to work across different cultures and social groups.
- Ability to plan activities and projects in advance and adapt to changing circumstances.
- A positive outlook and the capability to work well under pressure.
- Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
- A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.
Benefits
- Equal Opportunity Employer
- Environment free of unfair discrimination and harassment
